Processing Times
All orders are packed and dispatched from Brisbane, Australia. Please allow 1–3 business days for your order to be processed before shipment. During product launches, promotions, or holiday periods, processing times may be slightly longer. Once your order has been dispatched, you will receive a confirmation email with tracking information.

Australia Shipping
Standard Shipping: 2–8 business days. Express Shipping: 1–4 business days. Delivery timeframes are estimates only and may vary depending on your location.

International Shipping
We currently ship to selected international destinations. Delivery times typically range between 7–21 business days depending on destination and customs processing. Any customs duties, taxes or import fees are the responsibility of the customer.

Tracking Your Order
Once your order has been shipped, you will receive tracking details by email. Please allow up to 24 hours for tracking information to become active.

Incorrect Shipping Information
Please ensure your shipping address is correct before completing your purchase. Lovly cannot be held responsible for orders delivered to an incorrectly entered address. Contact hello@lovly.au immediately if changes are required.

Lost or Delayed Parcels
Once a parcel has been handed to the shipping carrier, delivery is managed by the carrier. If your parcel appears delayed or lost, please contact us and we will assist where possible.

Pre-Orders
If you purchase a pre-order item, the estimated dispatch date will be clearly stated on the product page. Orders containing both pre-order and in-stock items may be shipped together once the pre-order item becomes available.

Contact Us
For any shipping-related questions please contact hello@lovly.au. We're always happy to help.