Returns
We want you to love your Lovly purchase. If you're not completely satisfied, you may request a return within 30 days of receiving your order.

Eligibility
Items must be unworn, unwashed, unused, and returned in their original condition with all tags attached. Items returned that do not meet these requirements may not be eligible for a refund.

Non-Returnable Items
For hygiene reasons, certain items such as intimates, underwear, gift cards, and final sale items cannot be returned unless faulty.

Refunds
Once your return has been received and inspected, we will notify you of the outcome. Approved refunds will be processed to your original payment method. Please allow 5–10 business days for the refund to appear in your account.

Exchanges
We currently offer exchanges for size or colour, subject to stock availability. If your preferred item is unavailable, a refund or store credit may be offered.

Faulty or Incorrect Items
If you receive a faulty, damaged, or incorrect item, please contact us within 7 days of delivery at hello@lovly.au with your order number and photos of the issue.

Return Shipping
Customers are responsible for return shipping costs unless the item is faulty, damaged, or sent incorrectly.

Contact Us
For return requests or questions, please contact hello@lovly.au. We are always happy to help.